Outsource vs in-house is a long-running debate in the tech community.
But we’ve been doing this for almost 10 years – we know there are a host of benefits that come with outsourcing your technology builds to a specialist.
1. Sector expertise
When you hire a set number of skilled individuals, you’re limited by their experience and creativity. Outsourcing means you’ll have a large team with a wide variety of specialisms at your disposal – more ideas thrown around, more creativity, strong sector expertise.
Tech companies also invest in their staff – you’ll have developers with constantly updated skillsets, always being trained in new areas, tools and techniques.
Companies that deliver multiple builds across a variety of industries will have sector expertise that strays outside the realms of tech – they’ll see innovation happening outside of your business and guide you towards creating a truly unique product.
2. Unbiased approach
There’s a level of detachment that comes with hiring an agency. They have professionalism and quality assurance front-of-mind – their advice will always be honest, even if it challenges what you originally had in mind.
In-house, honesty can’t always be the best policy. You can hire the best software engineers in the world, but if you get one individual too invested in a project, or particularly dominant personalities on a small team, the whole project can be thrown off course.
Outsourcing means access to certain services that ensure a project runs a lot smoother – a dedicated account manager, an experienced project manager and so on.
These elements lead to better efficiency and client experience – queries are communicated well, issues are dealt with quickly, any challenges to a build can be managed efficiently. In-house, things tend to be more ad-hoc.
There are no strict rules, parameters or protocol to follow, so people can easily get side-tracked, meaning the project does too. Delays follow, parts of your project must be re-built through error, costs mount – you get the gist.
4. Vetted staff
Tech companies are always looking for the next big thing, the next technique that’s about to transform the industry, but they’re also permanently scouting for the best up-and-coming talent.
Not only do you get that restless, innovative mind-set at your fingertips, but there’s a level of candidate that comes along with outsourcing your tech project. If you decide to hire in yourself though, you’re limited for two reasons:
- You’re confined to the time constraints set by the powers-at-be, and there’s no guarantee you’ll find the best within that timeframe
- You’re only as good as the talent pool available to you
Agency developers are used to handling multiple projects at any one time – they’re flexible, adaptable, efficient, as well as effective at managing the resource available for each project.
For example, if you’re creating a mobile app, and your project moves from the development into the maintenance phase, this will require far less developers. An agency would move people away onto another project, but if you’ve hired all those people in-house, you now have obsolete members of the team.
6. Ongoing support
Agencies will give you expert advice and guidance throughout the project lifecycle, but a piece of technology isn’t like a normal product that you make and then hand over – what about future software updates, maintenance issues, bug fixes?
Technology solutions come with a whole range of issues – they must be revisited, which is why an agency support contract is a comforting safety net in case something goes wrong. Plus, they’ll be able to suggest various improvements and upgrades to ensure your build stands out.
7. All-in-one service
Some companies can focus so closely on the tech build itself that they forget about the “what now?” once the project build has finished. Quality testing, branding design, marketing once the app has launched – these are just as important to a platform’s success.
Top tech agencies will provide you with an end-to-end service as they’ll have whole departments available to pull resource from – in-house it’s unlikely you’ll have people trained in every area. You could decide to outsource those additional services you don’t have separately, but that’s a whole other co-ordination can-of-worms you’ve just opened, not to mention an expensive one.