{"id":5074,"date":"2019-10-02T14:44:00","date_gmt":"2019-10-02T14:44:00","guid":{"rendered":"https:\/\/apadmi.com\/insights\/innovation-in-wealth-management\/"},"modified":"2026-07-23T12:07:53","modified_gmt":"2026-07-23T12:07:53","slug":"innovation-in-wealth-management","status":"publish","type":"insight","link":"https:\/\/www.apadmi.com\/en-nl\/insights\/innovation-in-wealth-management\/","title":{"rendered":"Innovation in wealth management"},"content":{"rendered":"<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"flex flex-col items-center-safe gap-18 md:gap-8 block-inset-x pt-64 pb-64\">\n\t<h1\t\tclass=\"uppercase text-36 md:text-64 leading-none font-black text-balance max-w-3xl text-center\"\n\t>\n\t\tInnovation in wealth management\t<\/h1>\n\n\t\n\t<\/div>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<img\n\tsrc=\"https:\/\/www.apadmi.com\/uploads\/2026\/07\/abstract-water-oil-pattern-.webp\"\n\talt=\"\"\n\tclass=\"object-cover aspect-2\/1 mid:aspect-cinema rounded-16 bg-(--img-avg-color)\"\n\t\t\tdata-brightness=\"light\"\n\t\tstyle=\" --img-avg-color: #FC8108;\"\n\/>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"block-inset-x group\/bodyCopy flex flex-col mid:gap-y-16 max-w-xl box-content mid:mx-auto pt-64 mid:pt-72 pb-64 mid:pb-72\">\n\t\n\t\n\t\t\t<p class=\"text-pretty w-fill font-bold text-16 leading-minimal sm:text-20 not-first:mt-24 mid:not-first:mt-32\">\n\t\t\tThe wealth management and investment sector continues to embrace digital \u2013 but different organisations move at different paces. We\u2019ve collaborated with financial journalist Sam Shaw, to explore some of the challenges that companies are facing and how they\u2019re making progress.\t\t<\/p>\n\t\n\t\n\t<div class=\"flex flex-col gap-y-24 w-fill mt-44 mid:mt-24\">\n\t\t\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tAs lockdown measures forced companies across all sectors to adopt digital, remote and quick-fix approaches to day-to-day operations practically overnight, certain frustrating aspects of financial services continue to demand manual human interaction.&nbsp;<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tBusinesses from across the sector have said that the only reason one or two staff were forced to travel into their offices since March, was to deal with paper-based activity \u2013 either printing or post.&nbsp;<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\t<a href=\"\/en-nl\/sectors\/financial-services\">Financial services<\/a> may sit among the UK\u2019s most vital industry sectors, but from mandatory wet signatures on application forms, to a lack of comprehensive integration between technology providers, it remains a laggard when it comes to digital adoption.\u00a0<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tAs the pandemic shines a light on that shortcoming, perhaps it\u2019s time the \u2018quick-fix\u2019 approach was applied more widely.<\/p>\n\n<h2\tdata-slug=\"great-expectations\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tGreat expectations<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tOne consultant to the wealth management space described how one client took an 18-month timeline for building a web portal and reduced its implementation phase to just 12 weeks.<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\t\u201cOf course, they aren\u2019t delivering the same outcome as they would have in 18 months, but they are delivering something that is functional and good enough to use, to start from, and to build upon over time.\u201d<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tOf the particular hurdles to greater digital adoption by this sector, regulation is the most commonly cited; the data held is of such a sensitive nature, therefore the need for its secure storage is paramount.&nbsp;<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tFurther, achieving two-way integration between the multiple underlying platforms and systems of the front, middle and back office presents a tougher challenge. Throw into the mix the need for wordy product explainers, investment objectives and compliance caveats while ensuring all communication is \u201cclear, fair, and not misleading\u201d as per the regulator\u2019s requirement, and businesses have a lot to consider.<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tAs Alex Rees, Head of Digital at direct-to-consumer investment platform Willis Owen, put it: \u201cOne of the challenges from a digital perspective, especially as you move across devices, is to make sure you\u2019re giving people enough information to make informed decisions, but in a way that\u2019s easy to digest.\u201d<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tWith hefty levels of investment and the need for buy-in from multiple stakeholders (many of whom may not have \u2018grown up\u2019 with digital), the allocation of resource and&nbsp; the assumed success rate on something that\u2019s not yet built, might present extra barriers.&nbsp;<\/p>\n\n<h2\tdata-slug=\"\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\t\u201cThe consequences of getting anything wrong are much larger for us\u201d<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tLevels of trust in financial services have not entirely returned since the global financial crisis \u2013 and, dealing not in consumer goods or leisure but people\u2019s finances, the stakes are higher.&nbsp;<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tRees added: \u201cWe\u2019re often dealing with large sums of money and very sensitive aspects of people\u2019s lives, so the consequences of getting anything wrong are much larger for us than, say, a big retailer.\u201d<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tAdmittedly one of those slower to embrace its digital potential, he acknowledges the sector\u2019s direction of travel is heading towards mobile, especially as simplicity and efficiency reign.&nbsp;<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\t\u201cThe coolest thing you can do is make things more straightforward for people.\u201d This, he said, presented a clear opportunity for apps, which can maintain security while removing the need for multiple passwords, instead using biometric identification for accessing account information.<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tProviding fund broking services since 1983, Chelsea Financial Services is constantly reviewing how digital options might be further adopted. Currently used for the information, research and selection tools on its website, communication across social media and direct to customers, and transactional capability through Aegon (the institutional platform underpinning its service), Head of IT Stuart McDermott said being able to inform at speed while filtering the many professional tools on offer are the key benefits tech brings.<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tHe said tech simplifies the daunting task of choosing funds from the many thousands available, while also enabling many transactions, providing up-to-date valuations \u201cwherever and whenever they need\u201d, all of which make their customers\u2019 lives so much easier.<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tMcDermott added: \u201cOne technology we periodically discuss, as an option to help increase our digital availability, is whether we should develop a mobile application. We try to weigh the perceived benefits \u2013 making our services available to clients \u2018on the go\u2019, versus the negatives \u2013 the development and ongoing costs, to decide if there is a strong enough business case to proceed.&nbsp;<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\t\u201cIt\u2019s fair to say that the recent situation, where a huge percentage of the UK population has been confined to their homes, has not strengthened the business case to proceed in this direction currently.\u201d<\/p>\n\n<h2\tdata-slug=\"building-on-a-legacy\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tBuilding on a legacy<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tOne of the prevalent trends across the sector is the digitalisation of client experience. Whether companies are investing in complete digital transformation, or using technology to communicate at certain points of the process, hybrid solutions are expected to become more common, with digital enhancing traditionally manual processes.<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tBy overhauling its technology onto one system (Iress Xplan), financial planning and investment management group Tilney now has a more scalable business model that will help it grow organically and through acquisition, according to Chief Transformation Officer Dan Belshaw. From that foundation, the group subsequently built digital portal MyTilney, which will integrate with the core platform to enable a fully digital workflow.&nbsp;<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tMoving from a series of lengthy paper-based processes to one portal not only ensures a slicker client experience, but improves efficiencies and sees higher levels of adviser productivity, while giving the group a genuine competitive edge, he said.<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tHaving that API-enabled core platform has allowed Tilney to \u201cbolt on new technology and deliver strategic changes quickly, rather than tactically implement new technology alongside legacy systems and processes.\u201d<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tOrganisations operating on legacy systems \u2013 as is the case with many across wealth management \u2013 might find their agility in delivering big, lengthy strategic projects hindered. Belshaw added: \u201cFirms without that solid foundation might have to just focus on the tactical. I can imagine they might mothball the more strategic projects for now to focus on the next six months, getting the right tools in place in the short term.\u201d<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tOne could argue that \u2013 irrespective of your point in the digital journey \u2013 as uncertainty overshadows so much for the foreseeable future, large strategic plans may well remain intact, but they will be increasingly broken down into smaller, more immediate projects to deliver against more bite-sized objectives.&nbsp;<\/p>\n\t<\/div>\n<\/div>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root bg-orange-300\"\n\t\t\tdata-theme=\"orange-light\"\n\t\t>\n\t<div class=\"\">\n\t\t<div\n\tclass=\"py-64 md:py-144 block-inset-x flex items-center justify-center relative isolate overflow-clip js-block-flagship\"\n\tdata-theme=\"default\"\n\t>\n\t\n\t<div class=\"max-w-7xl max-mid:max-w-xl bg-background rounded-28 p-32 flex flex-col md:flex-row gap-32 text-on-background md:items-center w-fill sm:w-fit md:w-fill\">\n\t\t<img\n\tsrc=\"https:\/\/www.apadmi.com\/uploads\/2026\/07\/Apadmi-logo-white-square-rotation.webp\"\n\talt=\"Apadmi logo on an orange background\"\n\tclass=\"object-cover aspect-2\/3 sm:aspect-3\/2 rounded-20 sm:max-w-xl md:max-w-md max-md:mx-auto max-md:w-fill bg-(--img-avg-color)\"\n\t\t\tdata-brightness=\"light\"\n\t\tstyle=\" --img-avg-color: #FC753D;\"\n\/>\n\t\t<div class=\"sm:max-w-xl max-md:mx-auto\">\n\t\t\t<h2\t\t\t\tclass=\"text-36 md:text-44 leading-none font-black uppercase text-balance\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Let&#8217;s build what&#8217;s next<\/span>\n\t<span aria-hidden=\"true\">Let&#8217;s build what&#8217;s next<\/span>\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t<p class=\"mt-20 md:mt-16\">\n\t\t\t\t\tWe work with ambitious organisations to design, build, and scale digital products that solve real problems, improve customer experiences, and deliver measurable impact.\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\n\n\t\t<a\thref=\"\/en-nl\/contact\"class=\"focus:outline-hidden focus-visible:outline-auto transition uppercase leading-none outline-offset-8 disabled:grayscale disabled:pointer-events-none select-none px-24 py-18 rounded-full font-semibold text-16 bg-accent text-on-accent hocus:bg-on-accent hocus:inset-ring hocus:inset-ring-accent hocus:text-accent button max-md:mt-24 md:ml-36 max-md:mx-auto shrink-0\">\n\t\n\t<span class=\"\">\n\t\tContact Us\t<\/span>\n\n\t<\/a>\t<\/div>\n<\/div>\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":1011,"template":"","meta":{"es_utils_meta_schema":"","esPageTheme":"default","esPageBackground":"","footnotes":""},"class_list":["post-5074","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Innovation in wealth management &#8211; Apadmi<\/title>\n<meta name=\"description\" content=\"Financial journalist, Sam Shaw, explores the challenges that wealth management and investment companies face with digital and how they\u2019re making progress.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.apadmi.com\/en-nl\/insights\/innovation-in-wealth-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Innovation in wealth management &#8211; Apadmi\" \/>\n<meta property=\"og:description\" content=\"Financial journalist, Sam Shaw, explores the challenges that wealth management and investment companies face with digital and how they\u2019re making progress.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.apadmi.com\/en-nl\/insights\/innovation-in-wealth-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Apadmi\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-23T12:07:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/apadmi.com\/uploads\/2026\/07\/abstract-water-oil-pattern-.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.apadmi.com\\\/en-nl\\\/insights\\\/innovation-in-wealth-management\\\/\",\"url\":\"https:\\\/\\\/www.apadmi.com\\\/en-nl\\\/insights\\\/innovation-in-wealth-management\\\/\",\"name\":\"Innovation in wealth management &#8211; 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