{"id":8602,"date":"2025-02-12T07:49:00","date_gmt":"2025-02-12T07:49:00","guid":{"rendered":"https:\/\/www.apadmi.com\/work\/vodafone\/"},"modified":"2026-08-20T09:32:35","modified_gmt":"2026-08-20T09:32:35","slug":"vodafone","status":"publish","type":"work","link":"https:\/\/www.apadmi.com\/en-nl\/work\/vodafone\/","title":{"rendered":"Vodafone"},"content":{"rendered":"<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"flex flex-col items-center-safe gap-18 md:gap-24 block-inset-x pt-64 pb-64\">\n\t<h1\t\tclass=\"uppercase text-36 md:text-64 leading-none font-black text-balance max-w-3xl text-center\"\n\t>\n\t\tVodafone\t<\/h1>\n\n\t\n\t\t\t<p class=\"text-black text-balance text-16 md:text-20 md:mt-16 max-w-3xl leading-tight md:leading-none text-center\">\n\t\t\tOne portal for Vodafone\u2019s biggest business customers\t\t<\/p>\n\t\n\t<\/div>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<img\n\tsrc=\"https:\/\/apadmi.com\/uploads\/2026\/08\/office-business-blur.webp\"\n\talt=\"Blurred businesspeople walking through a modern office, overlaid with streaks of orange and white light.\"\n\tclass=\"object-cover aspect-2\/1 mid:aspect-cinema rounded-16 bg-(--img-avg-color)\"\n\t\t\tdata-brightness=\"dark\"\n\t\tstyle=\" --img-avg-color: #66595C;\"\n\t\t\twidth=\"1600\"\n\t\theight=\"900\"\n\t\/>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"block-inset-x group\/bodyCopy flex flex-col mid:gap-y-16 max-w-xl box-content mid:mx-auto pt-64 mid:pt-72 pb-64 mid:pb-72\">\n\t\n\t\t\t<h2\t\t\tclass=\"text-20 leading-tight sm:text-44 sm:leading-none uppercase text-balance font-black w-fill\"\n\t\t>\n\t\t\tA unified service portal\t\t<\/h2>\n\t\n\t\t\t<p class=\"text-pretty w-fill font-bold text-16 leading-minimal sm:text-20 not-first:mt-24 mid:not-first:mt-32\">\n\t\t\tVodafone is one of Europe&#8217;s largest mobile and fixed network operators, empowering 279M mobile customers and 5 million businesses with world-class connectivity and digital services.\t\t<\/p>\n\t\n\t\n\t<div class=\"flex flex-col gap-y-24 w-fill mt-44 mid:mt-24\">\n\t\t\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] is-top-level:block-inset-x text-start\">\n\tVodafone provides its largest business customers with a wide range of Managed Services spanning Networks, Unified Communications and Customer Experience. Managing that breadth of service meant Vodafone needed a single business portal to bring everything together and administer it in one place.&nbsp;<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] is-top-level:block-inset-x text-start\">\n\tApadmi started with Customer Experience, building the admin tools Vodafone needed on top of Amazon Connect. Our engineering team then helped roll out the platform for one of Vodafone\u2019s international utility clients.<\/p>\n\n<h2\tdata-slug=\"designed-to-grow-with-vodafone\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tDesigned to grow with Vodafone<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] is-top-level:block-inset-x text-start\">\n\tFront-end and back-end development resource worked to create a portal platform capable of scaling up quickly, and built to take on further services as Vodafone&#8217;s needs grew, rather than a one-off fix for a single use case.<\/p>\n\n<h2\tdata-slug=\"more-control-at-scale\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tMore control, at scale<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] is-top-level:block-inset-x text-start\">\n\tApadmi\u2019s engineering team built the admin tools for Amazon Connect, giving Vodafone more control over its contact centre platform at scale.<\/p>\n\n<h2\tdata-slug=\"the-right-team-up-and-running-fast\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tThe right team, up and running fast<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] is-top-level:block-inset-x text-start\">\n\tVodafone needed a team rapidly to support existing resources and solve the challenge of rolling out a new CX platform. Apadmi&#8217;s <a href=\"\/en-nl\/solutions\/mobile-app-design-development\/\" data-type=\"link\" data-id=\"\/solutions\/mobile-app-design-development\/\">development <\/a>and test resources worked across a variety of admin packages, including a dashboard for AWS utilisation, identification and verification journeys, call-back feature changes, and IVR configuration support.<\/p>\n\n<h2\tdata-slug=\"from-build-to-a-million-calls-a-month\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tFrom build to a million calls a month<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] is-top-level:block-inset-x text-start\">\n\tWithin nine months, the implementation was complete and already fielding 1 million monthly customer calls, with clear scope to field far greater volumes as adoption grows.<br><br><strong>&#8220;The nature of this project required collaboration with stakeholders across several suppliers and internal functions. The Apadmi team was knowledgeable, efficient and great to work with.&#8221;<br><\/strong><br>&#8211; <em>Product Manager, Vodafone<\/em><\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] is-top-level:block-inset-x text-start\">\n\t<br><\/p>\n\t<\/div>\n<\/div>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root bg-orange-300\"\n\t\t\tdata-theme=\"orange-light\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"block-inset-x flex flex-col gap-32 md:grid md:grid-cols-6 items-start md:items-center pt-64 sm:pt-120 pb-64 sm:pb-120\">\n\t<div class=\"row-1 col-start-1 col-end-span-3\">\n\t\t\t\t\t<h2 class=\"text-36 leading-none md:text-44 font-black uppercase text-balance\">\n\t\t\t\tRead more success stories\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t<p class=\"text-16 leading-minimal md:text-24 mt-12\">\n\t\t\t\tFrom retail and healthcare to FMCG and media, we help ambitious organisations solve complex challenges, drive revenue, and build loyalty with exceptional digital products and mobile apps.\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t<a\t href='\/en-nl\/work\/' class='focus:outline-hidden focus-visible:outline-auto transition uppercase leading-none outline-offset-8 disabled:grayscale disabled:pointer-events-none select-none group relative isolate h-52 rounded-full border border-accent px-40 flex items-center font-semibold justify-center-safe button row-1 col-start-5 col-end-span-2 md:justify-self-end'>\n\t\t\t<div aria-hidden=\"true\" class=\"absolute top-0 left-0 -z-10 flex size-50 items-center justify-end rounded-full bg-accent text-on-accent transition-[width] ease-spring-smooth group-hocus:w-full duration-500\">\n\t\t\t<div class=\"-translate-x-16\">\n\t\t\t\t<svg width='20' height='20' viewBox='0 0 20 20' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='M4.34065 10.829L13.649 10.829L9.58232 14.8957C9.25732 15.2207 9.25732 15.754 9.58232 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href=\"https:\/\/www.apadmi.com\/wp-admin\/edit.php?post_type=work\"><\/a><\/p>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Building a B2B portal for Vodafone\u2019s biggest customers","protected":false},"featured_media":8597,"template":"","meta":{"es_utils_meta_schema":"","esPageTheme":"default","esPageBackground":"","esWorkLogoColorId":569,"esWorkLogoMonoId":571,"esWorkLogoColorUrl":"https:\/\/apadmi.com\/uploads\/2026\/07\/Vodafone-White.svg","esWorkLogoMonoUrl":"https:\/\/apadmi.com\/uploads\/2026\/07\/Vodafone-Black.svg","footnotes":""},"sector":[],"class_list":["post-8602","work","type-work","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vodafone | B2B 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