{"id":4728,"date":"2026-07-20T11:12:17","date_gmt":"2026-07-20T11:12:17","guid":{"rendered":"https:\/\/apadmi.com\/?post_type=download&#038;p=4728"},"modified":"2026-07-22T08:19:28","modified_gmt":"2026-07-22T08:19:28","slug":"digital-customer-loyalty-report-2025","status":"publish","type":"download","link":"https:\/\/www.apadmi.com\/nl\/download\/digital-customer-loyalty-report-2025\/","title":{"rendered":"Digital Customer Loyalty Report 2025"},"content":{"rendered":"<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"flex flex-col items-center-safe gap-18 md:gap-8 block-inset-x pt-64 pb-64\">\n\t<h1\t\tclass=\"uppercase text-36 md:text-64 leading-none font-black text-balance max-w-3xl text-center\"\n\t>\n\t\tDigital Customer Loyalty Report 2025\t<\/h1>\n\n\t\n\t\t\t<p class=\"text-black text-balance text-16 md:text-20 md:mt-16 max-w-3xl leading-tight md:leading-none text-center\">\n\t\t\tWe ondervroegen ruim 100 toonaangevende merken in heel Europa om te achterhalen wat de mobile loyalty-agenda bepaalt. De data laat zien welke impact digitale experiences, en mobile in het bijzonder, op loyalty hebben.\t\t<\/p>\n\t<\/div>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<img\n\tsrc=\"https:\/\/www.apadmi.com\/uploads\/2026\/07\/abstract-orange-building-1.webp\"\n\talt=\"\"\n\tclass=\"object-cover rounded-16 bg-(--img-avg-color)\"\n\t\t\tdata-brightness=\"light\"\n\t\tstyle=\" --img-avg-color: #A69370;\"\n\/>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"block-inset-x flex flex-col gap-24 sm:gap-40 mid:gap-64 md:gap-104 mid:grid grid-cols-2 has-[img]:grid-cols-[1fr_1.65fr] form-container:mx-auto not-has-[img]:form-container:max-w-sm not-has-[img]:form-container:mx-auto pt-52 sm:pt-104 pb-52 sm:pb-104\">\n\t\n<div class=\"group\/copyContent flex flex-col gap-y-24 w-fill\">\n\t\n<h2\tdata-slug=\"wat-je-gaat-ontdekken\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tWat je gaat ontdekken<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tWe ondervroegen ruim 100 toonaangevende merken in heel Europa om te achterhalen wat de mobile loyalty-agenda bepaalt. De data laat zien welke impact digitale experiences, en mobile in het bijzonder, op loyalty hebben.<br><br>Met uitdagingen voor zowel bedrijven als klanten is de noodzaak om effici\u00ebntere en effectievere loyaltyprogramma&#8217;s en experiences neer te zetten groter dan ooit. Mobile loopt daarin voorop: 24% van de merken ziet de app als het meest responsieve CRM-kanaal dat ze gebruiken.<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tDe belangrijkste bedrijfsuitdaging die digitale <a href=\"https:\/\/www.apadmi.com\/nl\/oplossingen\/loyalty-programma\/\">loyaltyprogramma&#8217;s<\/a> oplossen, is aankoopfrequentie. De tactieken daarvoor zitten in de lift: zowel exclusieve aanbiedingen als digitaal sparen namen jaar op jaar toe.<\/p>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tWerk je aan loyalty, mobile, CRM, product of CX? Dan helpt dit rapport je om je investeringen en prioriteiten te benchmarken tegen die van vakgenoten.<\/p>\n\n\n<\/div>\n\n<div class=\"group\/formWrap grid grid-rows-1 grid-cols-1 js-block-forms-wrapper\">\n\t<div class=\"col-1 row-1 js-block-forms-wrapper-form\">\n\t\t\n<style id='esFormsCssVariables-global'>:root {--global-custom-blocks-name: eightshift-block;--global-es-max-cols: 12;--global-breakpoints-mobile: 480;--global-breakpoints-tablet: 960;--global-breakpoints-desktop: 1920;--global-breakpoints-large: 1921;}<\/style>\n<div\n\tclass=\"group\/formContainer relative w-fill starting:opacity-0 starting:translate-y-8 opacity-100 transition-discrete has-[.es-form-is-hidden]:opacity-0! has-[.es-form-is-hidden]:invisible! has-[.es-form-is-hidden]:pointer-events-none! has-[.es-form-is-hidden]:select-none! has-form-loading:animate-pulse has-form-loading:opacity-80 has-form-loading:scale-99 has-form-loading:cursor-wait transition es-block-forms js-es-block-forms\"\n\t>\n\t<form class=\"group\/form flex flex-col gap-10 text-base es-form js-es-block-form\" data-phone-disable-picker data-form-fid=\"4735\" data-form-id=\"6536638137\" data-post-id=\"4728\" data-form-type=\"pardot\" data-conditional-tags=\"[]\" method=\"POST\" data-block-ssr=\"false\">\n\t<div class=\"w-full rounded-full flex-col items-center justify-center text-16 leading-minimal gap-2 hidden p-12 min-h-64 text-center text-balance transition transition-discrete translate-y-0 scale-100 opacity-100 starting:opacity-0 starting:translate-y-12 starting:scale-95 not-form-wrap:form-active:flex data-[status=&apos;error&apos;]:bg-accent data-[status=&apos;error&apos;]:text-on-accent data-[status=&apos;success&apos;]:text-white data-[status=&apos;success&apos;]:bg-blue-500 es-global-msg js-es-block-global-msg\" role=\"status\" aria-live=\"polite\">\n\t<\/div>\n\t<div class=\"grid gap-x-10 gap-y-16 grid-cols-12 es-form__fields\">\n\t\t<div class=\"group\/field relative flex flex-col gap-10 border-none min-w-0 col-span-[var(--es-field-width-tw,12)] es-field es-field--input es-field--is-required js-es-block-field\" data-id=\"es-77\" data-field-name=\"Voornaam\" data-field-type=\"input\" data-type-custom=\"text\">\n\t\t<div class=\"grid grid-cols-1 grid-rows-[auto_auto] gap-6 es-field__inner\">\n\t\t\t\t\t<label class=\"text-10 leading-none block p-0 text-balance group\/label row-1 col-1 z-1 mx-24 mt-12 pointer-events-none es-field__label es-field__label--is-required\" for=\"Voornaam-es-76\">\n\t\t\t\t<span class=\"label-required:after:content-[&apos;*&apos;] label-required:after:text-accent label-required:after:text-10 group-[&amp;.es-field\\_\\_label--is-visually-hidden]\/label:sr-only es-field__label-inner\">\n\t\t\t\t\tVoornaam\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/label>\n\t\t\t\t<div class=\"flex flex-col gap-4 row-1 col-1 es-field__content\">\n\t\t\t\t\t\t<div class=\"flex flex-col gap-10 es-field__content-wrap\">\n\t\t\t\t\n\t<input class=\"w-full border border-accent bg-background px-24 pt-24 pb-12 rounded-28 text-base text-on-background font-light h-54 shadow-none placeholder:text-neutral-medium field-disabled:text-neutral-medium field-disabled:cursor-not-allowed field-disabled:border-neutral-medium focus:outline-hidden focus-visible:outline-auto outline-offset-3! es-input\" name=\"Voornaam\" id=\"Voornaam-es-76\" type=\"text\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div role=\"alert\" class=\"es-error es-field__es-error text-accent text-10 hidden ml-24 field-error:block  js-es-block-error\" data-id=\"Voornaam-es-76\"><\/div>\t<\/div>\n\t<\/div><div class=\"group\/field relative flex flex-col gap-10 border-none min-w-0 col-span-[var(--es-field-width-tw,12)] es-field es-field--input es-field--is-required js-es-block-field\" data-id=\"es-79\" data-field-name=\"Achternaam\" data-field-type=\"input\" data-type-custom=\"text\">\n\t\t<div class=\"grid grid-cols-1 grid-rows-[auto_auto] gap-6 es-field__inner\">\n\t\t\t\t\t<label class=\"text-10 leading-none block p-0 text-balance group\/label row-1 col-1 z-1 mx-24 mt-12 pointer-events-none es-field__label es-field__label--is-required\" for=\"Achternaam-es-78\">\n\t\t\t\t<span class=\"label-required:after:content-[&apos;*&apos;] label-required:after:text-accent label-required:after:text-10 group-[&amp;.es-field\\_\\_label--is-visually-hidden]\/label:sr-only es-field__label-inner\">\n\t\t\t\t\tAchternaam\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/label>\n\t\t\t\t<div class=\"flex flex-col gap-4 row-1 col-1 es-field__content\">\n\t\t\t\t\t\t<div class=\"flex flex-col gap-10 es-field__content-wrap\">\n\t\t\t\t\n\t<input class=\"w-full border border-accent bg-background px-24 pt-24 pb-12 rounded-28 text-base text-on-background font-light h-54 shadow-none placeholder:text-neutral-medium field-disabled:text-neutral-medium field-disabled:cursor-not-allowed field-disabled:border-neutral-medium focus:outline-hidden focus-visible:outline-auto outline-offset-3! es-input\" name=\"Achternaam\" id=\"Achternaam-es-78\" type=\"text\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div role=\"alert\" class=\"es-error es-field__es-error text-accent text-10 hidden ml-24 field-error:block  js-es-block-error\" data-id=\"Achternaam-es-78\"><\/div>\t<\/div>\n\t<\/div><div class=\"group\/field relative flex flex-col gap-10 border-none min-w-0 col-span-[var(--es-field-width-tw,12)] es-field es-field--input es-field--is-required js-es-block-field\" data-id=\"es-81\" data-field-name=\"email\" data-field-type=\"input\" data-type-custom=\"email\">\n\t\t<div class=\"grid grid-cols-1 grid-rows-[auto_auto] gap-6 es-field__inner\">\n\t\t\t\t\t<label class=\"text-10 leading-none block p-0 text-balance group\/label row-1 col-1 z-1 mx-24 mt-12 pointer-events-none es-field__label es-field__label--is-required\" for=\"email-es-80\">\n\t\t\t\t<span class=\"label-required:after:content-[&apos;*&apos;] label-required:after:text-accent label-required:after:text-10 group-[&amp;.es-field\\_\\_label--is-visually-hidden]\/label:sr-only es-field__label-inner\">\n\t\t\t\t\tE-mail\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/label>\n\t\t\t\t<div class=\"flex flex-col gap-4 row-1 col-1 es-field__content\">\n\t\t\t\t\t\t<div class=\"flex flex-col gap-10 es-field__content-wrap\">\n\t\t\t\t\n\t<input class=\"w-full border border-accent bg-background px-24 pt-24 pb-12 rounded-28 text-base text-on-background font-light h-54 shadow-none placeholder:text-neutral-medium field-disabled:text-neutral-medium field-disabled:cursor-not-allowed field-disabled:border-neutral-medium focus:outline-hidden focus-visible:outline-auto outline-offset-3! es-input\" name=\"email\" id=\"email-es-80\" type=\"email\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div role=\"alert\" class=\"es-error es-field__es-error text-accent text-10 hidden ml-24 field-error:block  js-es-block-error\" data-id=\"email-es-80\"><\/div>\t<\/div>\n\t<\/div><div class=\"group\/field relative flex flex-col gap-10 border-none min-w-0 col-span-[var(--es-field-width-tw,12)] es-field es-field--input es-field--is-required js-es-block-field\" data-id=\"es-83\" data-field-name=\"Bedrijfsnaam\" data-field-type=\"input\" data-type-custom=\"text\">\n\t\t<div class=\"grid grid-cols-1 grid-rows-[auto_auto] gap-6 es-field__inner\">\n\t\t\t\t\t<label class=\"text-10 leading-none block p-0 text-balance group\/label row-1 col-1 z-1 mx-24 mt-12 pointer-events-none es-field__label es-field__label--is-required\" for=\"Bedrijfsnaam-es-82\">\n\t\t\t\t<span class=\"label-required:after:content-[&apos;*&apos;] label-required:after:text-accent label-required:after:text-10 group-[&amp;.es-field\\_\\_label--is-visually-hidden]\/label:sr-only es-field__label-inner\">\n\t\t\t\t\tBedrijfsnaam\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/label>\n\t\t\t\t<div class=\"flex flex-col gap-4 row-1 col-1 es-field__content\">\n\t\t\t\t\t\t<div class=\"flex flex-col gap-10 es-field__content-wrap\">\n\t\t\t\t\n\t<input class=\"w-full border border-accent bg-background px-24 pt-24 pb-12 rounded-28 text-base text-on-background font-light h-54 shadow-none placeholder:text-neutral-medium field-disabled:text-neutral-medium field-disabled:cursor-not-allowed field-disabled:border-neutral-medium focus:outline-hidden focus-visible:outline-auto outline-offset-3! es-input\" name=\"Bedrijfsnaam\" id=\"Bedrijfsnaam-es-82\" type=\"text\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div role=\"alert\" class=\"es-error es-field__es-error text-accent text-10 hidden ml-24 field-error:block  js-es-block-error\" data-id=\"Bedrijfsnaam-es-82\"><\/div>\t<\/div>\n\t<\/div><div class=\"group\/field relative flex flex-col gap-10 border-none min-w-0 col-span-[var(--es-field-width-tw,12)] es-field es-field--input es-field--is-required js-es-block-field\" data-id=\"es-85\" data-field-name=\"Rol\" data-field-type=\"input\" data-type-custom=\"text\">\n\t\t<div class=\"grid grid-cols-1 grid-rows-[auto_auto] gap-6 es-field__inner\">\n\t\t\t\t\t<label class=\"text-10 leading-none block p-0 text-balance group\/label row-1 col-1 z-1 mx-24 mt-12 pointer-events-none es-field__label es-field__label--is-required\" for=\"Rol-es-84\">\n\t\t\t\t<span class=\"label-required:after:content-[&apos;*&apos;] label-required:after:text-accent label-required:after:text-10 group-[&amp;.es-field\\_\\_label--is-visually-hidden]\/label:sr-only es-field__label-inner\">\n\t\t\t\t\tRol\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/label>\n\t\t\t\t<div class=\"flex flex-col gap-4 row-1 col-1 es-field__content\">\n\t\t\t\t\t\t<div class=\"flex flex-col gap-10 es-field__content-wrap\">\n\t\t\t\t\n\t<input class=\"w-full border border-accent bg-background px-24 pt-24 pb-12 rounded-28 text-base text-on-background font-light h-54 shadow-none placeholder:text-neutral-medium field-disabled:text-neutral-medium field-disabled:cursor-not-allowed field-disabled:border-neutral-medium focus:outline-hidden focus-visible:outline-auto outline-offset-3! es-input\" name=\"Rol\" id=\"Rol-es-84\" type=\"text\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div role=\"alert\" class=\"es-error es-field__es-error text-accent text-10 hidden ml-24 field-error:block  js-es-block-error\" data-id=\"Rol-es-84\"><\/div>\t<\/div>\n\t<\/div><fieldset class=\"group\/field relative flex flex-col gap-10 border-none min-w-0 col-span-[var(--es-field-width-tw,12)] es-field es-field--checkboxes js-es-block-field\" data-id=\"es-87\" role=\"group\" aria-labelledby=\"Check one-es-86\" data-field-name=\"Check one\" data-field-type=\"checkbox\" data-type-custom=\"checkbox\">\n\t\t<div class=\"grid grid-cols-1 grid-rows-[auto_auto] gap-6 es-field__inner block! \">\n\t\t\t\t<div class=\"flex flex-col gap-4 row-1 col-1 es-field__content\">\n\t\t\t\t\t\t<div class=\"flex flex-col gap-10 es-field__content-wrap\">\n\t\t\t\t\n\t\n\t<div class=\"es-checkbox\" data-field-name=\"check-one\" data-field-type=\"checkbox\">\n\t<div class=\"flex items-center gap-10 es-checkbox__content\">\n\t\t<input class=\"appearance-none bg-background border border-accent size-12 shadow-none transition cursor-pointer focus:outline-hidden shrink-0 checked:bg-accent es-checkbox__input\" type=\"checkbox\" name=\"Check one\" id=\"Check one-es-86[0]\" value=\"check-one\" \/>\n\t\t\t\t\t<label for=\"Check one-es-86[0]\" class=\"text-10 leading-none block p-0 text-balance text-14 leading-minimal es-checkbox__label\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"[&amp;&gt;a]:underline [&amp;&gt;a]:text-accent es-checkbox__label-inner\">\n\t\t\t\t\t\tJa, ik ga akkoord met de <a href=\"https:\/\/www.apadmi.com\/legal-notices\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #FC6729\">\n  algemene voorwaarden en het privacybeleid.\n<\/a>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div role=\"alert\" class=\"es-error es-field__es-error text-accent text-10 hidden ml-24 field-error:block  js-es-block-error\" data-id=\"Check one-es-86\"><\/div>\t<\/div>\n\t<\/fieldset><fieldset class=\"group\/field relative flex flex-col gap-10 border-none min-w-0 col-span-[var(--es-field-width-tw,12)] es-field es-field--checkboxes js-es-block-field\" data-id=\"es-89\" role=\"group\" aria-labelledby=\"Check two-es-88\" data-field-name=\"Check two\" data-field-type=\"checkbox\" data-type-custom=\"checkbox\">\n\t\t<div class=\"grid grid-cols-1 grid-rows-[auto_auto] gap-6 es-field__inner block! \">\n\t\t\t\t<div class=\"flex flex-col gap-4 row-1 col-1 es-field__content\">\n\t\t\t\t\t\t<div class=\"flex flex-col gap-10 es-field__content-wrap\">\n\t\t\t\t\n\t\n\t<div class=\"es-checkbox\" data-field-name=\"check-two\" data-field-type=\"checkbox\">\n\t<div class=\"flex items-center gap-10 es-checkbox__content\">\n\t\t<input class=\"appearance-none bg-background border border-accent size-12 shadow-none transition cursor-pointer focus:outline-hidden shrink-0 checked:bg-accent es-checkbox__input\" type=\"checkbox\" name=\"Check two\" id=\"Check two-es-88[0]\" value=\"check-two\" \/>\n\t\t\t\t\t<label for=\"Check two-es-88[0]\" class=\"text-10 leading-none block p-0 text-balance text-14 leading-minimal es-checkbox__label\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"[&amp;&gt;a]:underline [&amp;&gt;a]:text-accent es-checkbox__label-inner\">\n\t\t\t\t\t\tIk ontvang graag relevante inzichten, rapporten en uitnodigingen voor events van Apadmi. Ik kan me op elk moment afmelden.\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div role=\"alert\" class=\"es-error es-field__es-error text-accent text-10 hidden ml-24 field-error:block  js-es-block-error\" data-id=\"Check two-es-88\"><\/div>\t<\/div>\n\t<\/fieldset><div class=\"group\/field relative flex flex-col gap-10 border-none min-w-0 col-span-[var(--es-field-width-tw,12)] es-field es-field--submit js-es-block-field\" data-id=\"es-90\" data-field-type=\"submit\">\n\t\t<div class=\"grid grid-cols-1 grid-rows-[auto_auto] gap-6 es-field__inner\">\n\t\t\t\t<div class=\"flex flex-col gap-4 row-1 col-1 es-field__content\">\n\t\t\t\t\t\t<div class=\"flex flex-col gap-10 es-field__content-wrap\">\n\t\t\t\t<button class=\"focus:outline-hidden focus-visible:outline-auto transition uppercase leading-none outline-offset-8 disabled:grayscale disabled:pointer-events-none select-none group relative isolate h-52 rounded-full border border-accent px-40 flex items-center font-semibold justify-center-safe button\">\n\t\t\t<div aria-hidden=\"true\" class=\"absolute top-0 left-0 -z-10 flex size-50 items-center justify-end rounded-full bg-accent text-on-accent transition-[width] ease-spring-smooth group-hocus:w-full duration-500\">\n\t\t\t<div class=\"-translate-x-16\">\n\t\t\t\t<svg width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M4.34065 10.829L13.649 10.829L9.58232 14.8957C9.25732 15.2207 9.25732 15.754 9.58232 16.079C9.73801 16.2351 9.94939 16.3228 10.1698 16.3228C10.3903 16.3228 10.6016 16.2351 10.7573 16.079L16.249 10.5873C16.574 10.2623 16.574 9.73735 16.249 9.41235L10.7573 3.92068C10.4323 3.59568 9.90732 3.59568 9.58232 3.92068C9.25732 4.24568 9.25732 4.77068 9.58232 5.09568L13.649 9.16235L4.34065 9.16235C3.88232 9.16235 3.50732 9.53735 3.50732 9.99568C3.50732 10.454 3.88232 10.829 4.34065 10.829Z\" fill=\"currentColor\" \/><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t<span class=\"translate-x-20 text-accent uppercase transition ease-spring-smooth group-hocus:-translate-x-20 group-hocus:text-on-accent duration-500\">\n\t\tDownload het rapport\t<\/span>\n\n\t<\/button>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\t<\/div>\n\n\t<div class=\"hidden es-loader js-es-block-loader es-loader__form\" role=\"none\" aria-hidden=\"true\">\n\t<div class=\"es-loader__spinner\"><\/div>\n\t<div class=\"es-loader__overlay\"><\/div>\n\t<\/div><\/form><div class=\"hidden es-loader js-es-block-loader es-loader__geolocation\" role=\"none\" aria-hidden=\"true\" tabindex=\"-1\">\n\t<div class=\"es-loader__spinner\"><\/div>\n\t<div class=\"es-loader__overlay\"><\/div>\n\t<\/div><\/div>\n\n<style id='esFormsCssVariables'>.es-field[data-id='es-77']{--es-field-width: calc((12 \/ 12) * 100%);--es-field-width-tw: 12;} .es-field[data-id='es-79']{--es-field-width: calc((12 \/ 12) * 100%);--es-field-width-tw: 12;} .es-field[data-id='es-81']{--es-field-width: calc((12 \/ 12) * 100%);--es-field-width-tw: 12;} .es-field[data-id='es-83']{--es-field-width: calc((12 \/ 12) * 100%);--es-field-width-tw: 12;} .es-field[data-id='es-85']{--es-field-width: calc((12 \/ 12) * 100%);--es-field-width-tw: 12;} .es-field[data-id='es-87']{--es-field-width: calc((12 \/ 12) * 100%);--es-field-width-tw: 12;} .es-field[data-id='es-89']{--es-field-width: calc((12 \/ 12) * 100%);--es-field-width-tw: 12;} .es-field[data-id='es-90']{--es-field-width: calc((12 \/ 12) * 100%);--es-field-width-tw: 12;}  <\/style>\n\t<\/div>\n\n\t<div\n\t\tclass=\"flex flex-col items-center justify-center text-center transition-discrete starting:opacity-0 starting:scale-95 starting:translate-y-10 col-1 row-1 transition ease-spring-snappy delay-100 js-block-forms-wrapper-success\"\n\t\trole=\"status\"\n\t\thidden\n\t>\n\t\t\n\t\t\t\t\t<h2 class=\"text-24 mid:text-36 leading-none font-extrabold text-balance uppercase\">\n\t\t\t\t<span class=\"sr-only\">Je bent ingeschreven!<\/span>\n\t<span aria-hidden=\"true\">Je bent \u00adi\u00adn\u00adg\u00ade\u00ads\u00adc\u00adh\u00adr\u00ade\u00adv\u00ade\u00adn\u00ad!<\/span>\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t<p class=\"mt-24 mid:mt-40 max-w-md text-14 text-balance mid:text-16 leading-minimal\">\n\t\t\t\tCheck je inbox voor een bevestigingsmail.<br>Bekijk in de tussentijd onze <a href=\"\/nl\/inzichten\/\">nieuwste inzichten<\/a> of <a href=\"\/nl\/werk\/\">case studies<\/a>.\t\t\t<\/p>\n\t\t\t<\/div>\n<\/div>\n<\/div>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background relative isolate\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"group\/accordionParent block-inset-x mid:grid mid:grid-cols-2 mid:gap-x-120 pt-64 pb-64\">\n\t<div class=\"flex flex-col items-start mid:max-w-sm\">\n\t\t<h2\t\t\tclass=\"text-36 leading-none mid:text-44 font-black uppercase\"\n\t\t>\n\t\t\tONDERZOEK WAAR JE OP KUNT BOUWEN\t\t<\/h2>\n\n\t\t\t\t\t<p class=\"mt-16\">\n\t\t\t\tOp basis van ruim 100 toonaangevende merken geeft dit rapport een compleet beeld van investeringen in mobile loyalty en de tactieken die in opkomst zijn.\t\t\t<\/p>\n\t\t\n\t\t\t<\/div>\n\n\t<div class=\"max-mid:mt-32 max-w-2xl mid:justify-self-end w-full js-block-accordion-simple\">\n\t\t<details\n\tclass=\"group\/accordion\"\n\t\t\t\t\topen\n\t>\n\t<summary class=\"text-16 leading-tight sm:text-18 sm:leading-none text-on-background appearance-none group\/trigger focus:outline-hidden flex items-center gap-32 justify-between cursor-pointer scroll-my-80 select-none mid:pr-40 mid:pl-24 py-16 border-b border-b-neutral-light group-open\/accordion:border-b-neutral-light\/0 focus-visible:outline-auto text-balance\">\n\t\t<span>1. Populaire Loyalty Tactieken<\/span>\n\n\t\t<svg width=\"13\" height=\"13\" viewBox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"size-13 text-accent\">\n\t\t\t\t\t\t<path d=\"M0.21575 7.03425C0.359417 7.17808 0.5375 7.25 0.75 7.25H12.25C12.4625 7.25 12.6406 7.17817 12.7843 7.0345C12.9281 6.891 13 6.71292 13 6.50025C13 6.28775 12.9281 6.10958 12.7843 5.96575C12.6406 5.82192 12.4625 5.75 12.25 5.75H0.75C0.5375 5.75 0.359417 5.82183 0.21575 5.9655C0.0719168 6.109 0 6.28708 0 6.49975C0 6.71225 0.0719168 6.89042 0.21575 7.03425Z\" fill=\"currentColor\"\/>\n\t\t\t\t\t\t<path class=\"group-open\/accordion:rotate-90 transition-transform origin-center\" d=\"M5.96575 0.21575C5.82192 0.359417 5.75 0.5375 5.75 0.75L5.75 12.25C5.75 12.4625 5.82183 12.6406 5.9655 12.7843C6.109 12.9281 6.28708 13 6.49975 13C6.71225 13 6.89042 12.9281 7.03425 12.7843C7.17808 12.6406 7.25 12.4625 7.25 12.25L7.25 0.75C7.25 0.5375 7.17817 0.359417 7.0345 0.21575C6.891 0.0719168 6.71292 -2.34765e-08 6.50025 -3.27726e-08C6.28775 -4.20613e-08 6.10958 0.0719167 5.96575 0.21575Z\" fill=\"currentColor\"\/>\n\t\t<\/svg>\n\t<\/summary>\n\n\t<div class=\"pt-12 pb-28 px-40 overflow-y-clip flex flex-col gap-y-16 items-start js-block-accordion-simple-item-content\">\n\t\t<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tWe laten zien in welke loyaltytactieken en features merken het meest investeren, en waar ze juist op terugschroeven.<\/p>\t<\/div>\n<\/details><details\n\tclass=\"group\/accordion\"\n\t\t\t>\n\t<summary class=\"text-16 leading-tight sm:text-18 sm:leading-none text-on-background appearance-none group\/trigger focus:outline-hidden flex items-center gap-32 justify-between cursor-pointer scroll-my-80 select-none mid:pr-40 mid:pl-24 py-16 border-b border-b-neutral-light group-open\/accordion:border-b-neutral-light\/0 focus-visible:outline-auto text-balance\">\n\t\t<span>2. Ruimte voor personalisatie<\/span>\n\n\t\t<svg width=\"13\" height=\"13\" viewBox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"size-13 text-accent\">\n\t\t\t\t\t\t<path d=\"M0.21575 7.03425C0.359417 7.17808 0.5375 7.25 0.75 7.25H12.25C12.4625 7.25 12.6406 7.17817 12.7843 7.0345C12.9281 6.891 13 6.71292 13 6.50025C13 6.28775 12.9281 6.10958 12.7843 5.96575C12.6406 5.82192 12.4625 5.75 12.25 5.75H0.75C0.5375 5.75 0.359417 5.82183 0.21575 5.9655C0.0719168 6.109 0 6.28708 0 6.49975C0 6.71225 0.0719168 6.89042 0.21575 7.03425Z\" fill=\"currentColor\"\/>\n\t\t\t\t\t\t<path class=\"group-open\/accordion:rotate-90 transition-transform origin-center\" d=\"M5.96575 0.21575C5.82192 0.359417 5.75 0.5375 5.75 0.75L5.75 12.25C5.75 12.4625 5.82183 12.6406 5.9655 12.7843C6.109 12.9281 6.28708 13 6.49975 13C6.71225 13 6.89042 12.9281 7.03425 12.7843C7.17808 12.6406 7.25 12.4625 7.25 12.25L7.25 0.75C7.25 0.5375 7.17817 0.359417 7.0345 0.21575C6.891 0.0719168 6.71292 -2.34765e-08 6.50025 -3.27726e-08C6.28775 -4.20613e-08 6.10958 0.0719167 5.96575 0.21575Z\" fill=\"currentColor\"\/>\n\t\t<\/svg>\n\t<\/summary>\n\n\t<div class=\"pt-12 pb-28 px-40 overflow-y-clip flex flex-col gap-y-16 items-start js-block-accordion-simple-item-content\">\n\t\t<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tDe hang naar personalisatie blijft groot, en volgens merken zelf kan er nog veel meer. We onderzoeken hoe goed merken hun loyalty experiences nu \u00e9cht personaliseren.<\/p>\t<\/div>\n<\/details><details\n\tclass=\"group\/accordion\"\n\t\t\t>\n\t<summary class=\"text-16 leading-tight sm:text-18 sm:leading-none text-on-background appearance-none group\/trigger focus:outline-hidden flex items-center gap-32 justify-between cursor-pointer scroll-my-80 select-none mid:pr-40 mid:pl-24 py-16 border-b border-b-neutral-light group-open\/accordion:border-b-neutral-light\/0 focus-visible:outline-auto text-balance\">\n\t\t<span>3. Partner Perspectieven<\/span>\n\n\t\t<svg width=\"13\" height=\"13\" viewBox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"size-13 text-accent\">\n\t\t\t\t\t\t<path d=\"M0.21575 7.03425C0.359417 7.17808 0.5375 7.25 0.75 7.25H12.25C12.4625 7.25 12.6406 7.17817 12.7843 7.0345C12.9281 6.891 13 6.71292 13 6.50025C13 6.28775 12.9281 6.10958 12.7843 5.96575C12.6406 5.82192 12.4625 5.75 12.25 5.75H0.75C0.5375 5.75 0.359417 5.82183 0.21575 5.9655C0.0719168 6.109 0 6.28708 0 6.49975C0 6.71225 0.0719168 6.89042 0.21575 7.03425Z\" fill=\"currentColor\"\/>\n\t\t\t\t\t\t<path class=\"group-open\/accordion:rotate-90 transition-transform origin-center\" d=\"M5.96575 0.21575C5.82192 0.359417 5.75 0.5375 5.75 0.75L5.75 12.25C5.75 12.4625 5.82183 12.6406 5.9655 12.7843C6.109 12.9281 6.28708 13 6.49975 13C6.71225 13 6.89042 12.9281 7.03425 12.7843C7.17808 12.6406 7.25 12.4625 7.25 12.25L7.25 0.75C7.25 0.5375 7.17817 0.359417 7.0345 0.21575C6.891 0.0719168 6.71292 -2.34765e-08 6.50025 -3.27726e-08C6.28775 -4.20613e-08 6.10958 0.0719167 5.96575 0.21575Z\" fill=\"currentColor\"\/>\n\t\t<\/svg>\n\t<\/summary>\n\n\t<div class=\"pt-12 pb-28 px-40 overflow-y-clip flex flex-col gap-y-16 items-start js-block-accordion-simple-item-content\">\n\t\t<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tOnze partners delen hun inzichten en ervaring, met bijdragen van onder andere Talon.One, Eagle Eye en Airship.<\/p>\t<\/div>\n<\/details><details\n\tclass=\"group\/accordion\"\n\t\t\t>\n\t<summary class=\"text-16 leading-tight sm:text-18 sm:leading-none text-on-background appearance-none group\/trigger focus:outline-hidden flex items-center gap-32 justify-between cursor-pointer scroll-my-80 select-none mid:pr-40 mid:pl-24 py-16 border-b border-b-neutral-light group-open\/accordion:border-b-neutral-light\/0 focus-visible:outline-auto text-balance\">\n\t\t<span>4. inzichten van grote merken<\/span>\n\n\t\t<svg width=\"13\" height=\"13\" viewBox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"size-13 text-accent\">\n\t\t\t\t\t\t<path d=\"M0.21575 7.03425C0.359417 7.17808 0.5375 7.25 0.75 7.25H12.25C12.4625 7.25 12.6406 7.17817 12.7843 7.0345C12.9281 6.891 13 6.71292 13 6.50025C13 6.28775 12.9281 6.10958 12.7843 5.96575C12.6406 5.82192 12.4625 5.75 12.25 5.75H0.75C0.5375 5.75 0.359417 5.82183 0.21575 5.9655C0.0719168 6.109 0 6.28708 0 6.49975C0 6.71225 0.0719168 6.89042 0.21575 7.03425Z\" fill=\"currentColor\"\/>\n\t\t\t\t\t\t<path class=\"group-open\/accordion:rotate-90 transition-transform origin-center\" d=\"M5.96575 0.21575C5.82192 0.359417 5.75 0.5375 5.75 0.75L5.75 12.25C5.75 12.4625 5.82183 12.6406 5.9655 12.7843C6.109 12.9281 6.28708 13 6.49975 13C6.71225 13 6.89042 12.9281 7.03425 12.7843C7.17808 12.6406 7.25 12.4625 7.25 12.25L7.25 0.75C7.25 0.5375 7.17817 0.359417 7.0345 0.21575C6.891 0.0719168 6.71292 -2.34765e-08 6.50025 -3.27726e-08C6.28775 -4.20613e-08 6.10958 0.0719167 5.96575 0.21575Z\" fill=\"currentColor\"\/>\n\t\t<\/svg>\n\t<\/summary>\n\n\t<div class=\"pt-12 pb-28 px-40 overflow-y-clip flex flex-col gap-y-16 items-start js-block-accordion-simple-item-content\">\n\t\t<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tMerken als Decathlon, Kingfisher en Matalan vertellen wat loyalty aanjaagt in hun branches.<\/p>\t<\/div>\n<\/details><details\n\tclass=\"group\/accordion\"\n\t\t\t>\n\t<summary class=\"text-16 leading-tight sm:text-18 sm:leading-none text-on-background appearance-none group\/trigger focus:outline-hidden flex items-center gap-32 justify-between cursor-pointer scroll-my-80 select-none mid:pr-40 mid:pl-24 py-16 border-b border-b-neutral-light group-open\/accordion:border-b-neutral-light\/0 focus-visible:outline-auto text-balance\">\n\t\t<span>5. Volle kracht vooruit<\/span>\n\n\t\t<svg width=\"13\" height=\"13\" viewBox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"size-13 text-accent\">\n\t\t\t\t\t\t<path d=\"M0.21575 7.03425C0.359417 7.17808 0.5375 7.25 0.75 7.25H12.25C12.4625 7.25 12.6406 7.17817 12.7843 7.0345C12.9281 6.891 13 6.71292 13 6.50025C13 6.28775 12.9281 6.10958 12.7843 5.96575C12.6406 5.82192 12.4625 5.75 12.25 5.75H0.75C0.5375 5.75 0.359417 5.82183 0.21575 5.9655C0.0719168 6.109 0 6.28708 0 6.49975C0 6.71225 0.0719168 6.89042 0.21575 7.03425Z\" fill=\"currentColor\"\/>\n\t\t\t\t\t\t<path class=\"group-open\/accordion:rotate-90 transition-transform origin-center\" d=\"M5.96575 0.21575C5.82192 0.359417 5.75 0.5375 5.75 0.75L5.75 12.25C5.75 12.4625 5.82183 12.6406 5.9655 12.7843C6.109 12.9281 6.28708 13 6.49975 13C6.71225 13 6.89042 12.9281 7.03425 12.7843C7.17808 12.6406 7.25 12.4625 7.25 12.25L7.25 0.75C7.25 0.5375 7.17817 0.359417 7.0345 0.21575C6.891 0.0719168 6.71292 -2.34765e-08 6.50025 -3.27726e-08C6.28775 -4.20613e-08 6.10958 0.0719167 5.96575 0.21575Z\" fill=\"currentColor\"\/>\n\t\t<\/svg>\n\t<\/summary>\n\n\t<div class=\"pt-12 pb-28 px-40 overflow-y-clip flex flex-col gap-y-16 items-start js-block-accordion-simple-item-content\">\n\t\t<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tOntdek welke drempels je tegenhouden, en hoe je die slimmer overwint met een sterkere mobile strategie.<\/p>\t<\/div>\n<\/details>\t<\/div>\n<\/div>\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"We ondervroegen ruim 100 toonaangevende merken in heel Europa om te achterhalen wat de mobile loyalty-agenda bepaalt. De data laat zien welke impact digitale experiences, en mobile in het bijzonder, op loyalty hebben.","protected":false},"featured_media":4920,"template":"","meta":{"es_utils_meta_schema":"","esPageTheme":"default","esPageBackground":"","footnotes":""},"sector":[],"class_list":["post-4728","download","type-download","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digital Customer Loyalty Report 2025 &#8211; Apadmi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.apadmi.com\/nl\/download\/digital-customer-loyalty-report-2025\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digital Customer Loyalty Report 2025 &#8211; Apadmi\" \/>\n<meta property=\"og:description\" content=\"We ondervroegen ruim 100 toonaangevende merken in heel Europa om te achterhalen wat de mobile loyalty-agenda bepaalt. 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