{"id":2596,"date":"2026-02-03T08:45:00","date_gmt":"2026-02-03T08:45:00","guid":{"rendered":"https:\/\/apadmi.com\/work\/united-utilities\/"},"modified":"2026-07-23T12:34:17","modified_gmt":"2026-07-23T12:34:17","slug":"united-utilities","status":"publish","type":"work","link":"https:\/\/www.apadmi.com\/nl\/werk\/united-utilities\/","title":{"rendered":"United Utilities"},"content":{"rendered":"<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"flex flex-col items-center-safe gap-18 md:gap-8 block-inset-x pt-64 pb-64\">\n\t<h1\t\tclass=\"uppercase text-36 md:text-64 leading-none font-black text-balance max-w-3xl text-center\"\n\t>\n\t\tUnited Utilities\t<\/h1>\n\n\t\n\t\t\t<p class=\"text-black text-balance text-16 md:text-20 md:mt-16 max-w-3xl leading-tight md:leading-none text-center\">\n\t\t\tEen primeur in de sector: een native mobile app die het leven van zowel klant als bedrijf een stuk gemakkelijker maakt.\t\t<\/p>\n\t<\/div>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<img\n\tsrc=\"https:\/\/www.apadmi.com\/uploads\/2026\/07\/united-utilities-app-orange-chair.webp\"\n\talt=\"\"\n\tclass=\"object-cover rounded-16 bg-(--img-avg-color)\"\n\t\t\tdata-brightness=\"light\"\n\t\tstyle=\" --img-avg-color: #BA7C53;\"\n\/>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"block-inset-x group\/bodyCopy flex flex-col mid:gap-y-16 max-w-xl box-content mid:mx-auto pt-64 mid:pt-72 pb-64 mid:pb-72\">\n\t\n\t\t\t<h2\t\t\tclass=\"text-20 leading-tight sm:text-44 sm:leading-none uppercase text-balance font-black w-fill\"\n\t\t>\n\t\t\t<span class=\"sr-only\">Hoe we de eerste echt NUTS-app van het VK ontwikkelden<\/span>\n\t<span aria-hidden=\"true\">Hoe we de \u00ade\u00ade\u00adr\u00ads\u00adt\u00ade echt \u00adN\u00adU\u00adT\u00adS\u00ad-\u00ada\u00adp\u00adp van het VK \u00ado\u00adn\u00adt\u00adw\u00adi\u00adk\u00adk\u00ade\u00adl\u00add\u00ade\u00adn<\/span>\t\t<\/h2>\n\t\n\t\t\t<p class=\"text-pretty w-fill font-bold text-16 leading-minimal sm:text-20 not-first:mt-24 mid:not-first:mt-32\">\n\t\t\tUnited Utilities is \u00e9\u00e9n van de grootste NUTSbedrijven van het VK en levert water- en afvalwater diensten aan zo&#8217;n 7,4 miljoen mensen, 3 miljoen huishoudens en 200.000 bedrijven in het noordwesten van Engeland.\t\t<\/p>\n\t\n\t\n\t<div class=\"flex flex-col gap-y-24 w-fill mt-44 mid:mt-24\">\n\t\t\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tUnited Utilities kwam met twee prioriteiten naar Apadmi. Ten eerste wilde de organisatie de klantervaring verbeteren, met betere toegang tot factuurinformatie en helderdere communicatie. Ten tweede was er een tool nodig waarmee het interne operationele team de klanttevredenheid kon peilen en meldingen van waterlekkages kon volgen.<\/p>\n\t<\/div>\n<\/div>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"block-inset-x group\/bodyCopy flex flex-col mid:gap-y-16 max-w-xl box-content mid:mx-auto pt-64 mid:pt-72 pb-64 mid:pb-72\">\n\t\n\t\t\t<h2\t\t\tclass=\"text-20 leading-tight sm:text-44 sm:leading-none uppercase text-balance font-black w-fill\"\n\t\t>\n\t\t\t<span class=\"sr-only\">Belangrijkste resultaten<\/span>\n\t<span aria-hidden=\"true\">\u00adB\u00ade\u00adl\u00ada\u00adn\u00adg\u00adr\u00adi\u00adj\u00adk\u00ads\u00adt\u00ade \u00adr\u00ade\u00ads\u00adu\u00adl\u00adt\u00ada\u00adt\u00ade\u00adn<\/span>\t\t<\/h2>\n\t\n\t\t\t<p class=\"text-pretty w-fill font-bold text-16 leading-minimal sm:text-20 not-first:mt-24 mid:not-first:mt-32\">\n\t\t\tDiepgaand <a href=\"https:\/\/www.apadmi.com\/nl\/solutions\/customer-research\/\">klantonderzoek<\/a> en het UX-werk dat daarop volgde, leidden tot een app die scherp is gericht op het verbeteren van \u00e9lk gebruiksscenario. Van meterstanden doorgeven in het donker (met een automatische zaklamp) tot een lek melden, rekeningen betalen of contact opnemen met de klantenservice.\t\t<\/p>\n\t\n\t\n\t<div class=\"flex flex-col gap-y-24 w-fill mt-44 mid:mt-24\">\n\t\t\n<h2\tdata-slug=\"features\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tFeatures<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tMet de functie &#8220;Meld een lek&#8221; registreren gebruikers een lekkage in een paar tellen, sturen ze foto&#8217;s mee en wordt hun exacte locatie automatisch toegevoegd. Dat bespaart tijd, geld en water. De functie geeft context bij elke melding, zodat het team van United Utilities lekkages op ernst kan afhandelen, en versterkt tegelijk de band met de klant.<\/p>\n\n<h2\tdata-slug=\"gebruikers\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tGebruikers<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tHet oorspronkelijke doel van United Utilities was 30.000 gebruikers in het eerste jaar na lancering. Dat werd al na 10 maanden gehaald. De app is inmiddels meer dan 100.000 keer gedownload, goed voor 29% groei van het actieve digitale klantenbestand.<\/p>\n\n<h2\tdata-slug=\"betalingen\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tBetalingen<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tVia de app is meer dan 10 miljoen aan rekeningen betaald, terwijl het aantal telefoontjes naar de klantenservice daalde. Het is het meest gebruikte betaalkanaal, met 55.000 tot 70.000 betalingen per maand.<\/p>\n\n<h2\tdata-slug=\"kostenbesparing\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tKostenbesparing<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tElke papieren factuur kost United Utilities 70 cent, dus klanten die hun rekening digitaal bekijken in de app besparen het bedrijf op grote schaal kosten. De besparing komt neer op 10% lagere interne kosten dankzij self-service betalingen.<\/p>\n\n<h2\tdata-slug=\"bekroond\"\n\tclass=\"text-balance font-black uppercase text-18 leading-tight sm:text-28 text-start\"\n>\n\tBekroond<\/h2>\n\n<p class=\"*:link:underline text-16 md:text-18 leading-minimal md:leading-[1.4] text-start\">\n\tDe United Utilities app won de Customer Service Initiative of the Year bij de Water Industry Awards (2019) en de Customer Engagement Award bij de Utility Week Awards (2018).<\/p>\n\t<\/div>\n<\/div>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"overflow-x-clip text-on-background flow-root bg-orange-300\"\n\t\t\tdata-theme=\"orange-light\"\n\t\t>\n\t<div class=\"wrap:grid wrap:grid-cols-[1fr_minmax(0,90rem)_1fr] *:col-2\">\n\t\t<div class=\"block-inset-x flex flex-col gap-32 md:grid md:grid-cols-6 items-start md:items-center pt-64 sm:pt-120 pb-64 sm:pb-120\">\n\t<div class=\"row-1 col-start-1 col-end-span-3\">\n\t\t\t\t\t<h2 class=\"text-36 leading-none md:text-44 font-black uppercase text-balance\">\n\t\t\t\tLees meer succesverhalen\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t<p class=\"text-16 leading-minimal md:text-24 mt-12\">\n\t\t\t\tVan retail en zorg tot FMCG en media: we helpen ambitieuze organisaties complexe uitdagingen op te lossen met uitzonderlijke digitale producten.\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t<a\thref=\"\/nl\/work\"class=\"focus:outline-hidden focus-visible:outline-auto transition uppercase leading-none outline-offset-8 disabled:grayscale disabled:pointer-events-none select-none group relative isolate h-52 rounded-full border border-accent px-40 flex items-center font-semibold justify-center-safe button row-1 col-start-5 col-end-span-2 md:justify-self-end\">\n\t\t\t<div aria-hidden=\"true\" class=\"absolute top-0 left-0 -z-10 flex size-50 items-center justify-end rounded-full bg-accent text-on-accent transition-[width] ease-spring-smooth group-hocus:w-full duration-500\">\n\t\t\t<div class=\"-translate-x-16\">\n\t\t\t\t<svg width='20' 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stroomlijnt","protected":false},"featured_media":936,"template":"","meta":{"es_utils_meta_schema":"","esPageTheme":"default","esPageBackground":"","esWorkLogoColorId":550,"esWorkLogoMonoId":552,"esWorkLogoColorUrl":"https:\/\/www.apadmi.com\/uploads\/2026\/07\/United-Utilities-White.svg","esWorkLogoMonoUrl":"https:\/\/www.apadmi.com\/uploads\/2026\/07\/United-Utilities-Black.svg","footnotes":""},"sector":[],"class_list":["post-2596","work","type-work","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>United Utilities App | Apadmi<\/title>\n<meta name=\"description\" content=\"UU lanceerde samen met Apadmi de eerste app van een NUTSBedrijf in het VK, die zorgt voor digitale betrokkenheid, betalingen en betere klantenservice.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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