Systems Integration
Secure, scalable integration for the platforms that power your business.
The best digital experiences depend on the systems behind them. Customer experiences rely on CRM, payments, loyalty, commerce, content and operational platforms working together seamlessly behind the scenes.
Effective systems integration isn’t just about moving data between applications. It’s about creating a trusted flow of information that supports better customer experiences, smarter business decisions and more efficient operations. When data is connected, organisations gain a clearer view of customers, automate manual processes and respond faster to change.
Without the right architecture, integrations become a patchwork of point-to-point connections that are difficult to maintain, expensive to evolve and increasingly fragile over time. We design integration architectures that avoid that complexity from the outset—building secure, resilient foundations that support today’s requirements while remaining flexible enough for tomorrow.
Our Solutions
Integrating complex, business-critical systems by connecting legacy infrastructure with modern, scalable platforms.
Integration Strategy & Architecture
Every successful integration starts with good architecture. We assess your existing technology landscape, define how systems should communicate, and design an integration approach that balances performance, resilience, security and long-term maintainability before development begins. As vendor-agnostic consultants, our experts advise on best practice across all major cloud providers.
CRM & CDP Integration
We connect your digital products with CRM and customer data platforms (CDP), creating customer data flows that power personalisation, marketing automation and consistent experiences across every channel, ensuring a single, reliable view of your customer across every channel.
Loyalty & Engagement Platform Integration
We integrate loyalty, rewards and engagement platforms into your digital products, enabling real-time offers, personalised experiences and customer journeys that increase retention and lifetime value.
Payments & Commerce Integration
We implement secure payment and commerce integrations that meet industry standards like PCI-DSS, providing fast, reliable transaction processing across web and mobile experiences.
Legacy System Modernisation
We integrate new applications with existing enterprise systems, extending the value of legacy technology while reducing operational complexity and avoiding unnecessary replacement programmes.
API & Middleware Development
We design and build secure APIs and middleware that simplify communication between systems while isolating sensitive logic and reducing data exposure. By reducing dependencies within mobile and web applications, we create a more maintainable architecture that’s easier to evolve, with fewer app updates and less disruption.
Monitoring & Resilience
Integration doesn’t end at deployment. We integrate best-in-class monitoring and incident management tooling, so issues in complex, multi-vendor environments are caught, diagnosed, and resolved before they affect your business or your customers.
Our Clients
NHS
Apadmi has helped modernise clinical systems, integrate complex services, and reshape how the NHS designs, builds and delivers software.
Integration architecture built for long-term success
We work across a broad ecosystem of CRM, loyalty, content, experimentation, payment and engagement technologies including Braze, Contentful, Optimizely, Talon.One, Eagle Eye, Antavo, TrueLayer, Airship, Bloomreach and Loyalty & Reward Co.
Our recommendations are driven by your business objectives, not by preferred vendors. We help you choose the right technologies, then ensure they work together as a cohesive, maintainable system.
Architecture before integration
Most integration problems begin long before code is written. Years of tactical decisions often create tightly coupled systems that become difficult to change and expensive to support.
Our Solutions Architects map integration patterns from the outset, designing clean interfaces, reusable services and secure integration layers that isolate complexity from customer-facing applications. The result is technology that’s easier to maintain, easier to extend and less likely to become tomorrow’s legacy constraint.
Built with operations in mind
Our integration teams design systems with the people operating them in mind. Monitoring, logging, alerting and diagnostics are built into every solution so support teams have the visibility they need to respond quickly when issues occur.
For one major retail client operating across hundreds of locations, this approach combines technologies including Datadog, LaunchDarkly, Eagle Eye and Braze to monitor performance in real time and automatically isolate issues before they affect the wider estate. It’s an end-to-end approach spanning architecture, engineering, support and continuous improvement—all delivered under one roof.
Designed to evolve
Technology landscapes are never static. Products grow, customer expectations change and new platforms emerge.
We design integration architectures that evolve alongside your business. Whether introducing new capabilities, replacing third-party providers or gradually decomposing services over time, our approach makes change predictable rather than disruptive.
Security by design
Security is built into every integration from day one. We isolate sensitive logic, encrypt data in transit and at rest, implement secure authentication and recommend technologies that meet the operational and compliance requirements of business-critical systems. For complex, multi-vendor environments, that discipline is what keeps systems resilient under pressure.
Looking for a smarter approach to systems integration?
We’ll help you design and deliver secure, scalable integrations that make your technology easier to operate, evolve and grow.