Support & Maintenance
We keep your digital products secure, stable and performing at their best.
Launching a digital product is only the beginning. From that point on, keeping it secure, stable and performing at its best becomes an ongoing responsibility.
Platforms evolve, dependencies change and new security vulnerabilities emerge every day. Without proactive support, small issues can quickly become outages, poor user experiences, technical debt and reputational damage. For business-critical apps and websites, managing these risks is essential.
Our Support & Maintenance team helps you stay ahead of those risks with our enterprise-grade support. We monitor and maintain your business-critical products with 24/7 support, ensuring we’re there when you need us most. We resolve issues quickly while continually improving resilience, performance and security, so your team can stay focused on delivering value, not responding to incidents.
Our Solutions
Apadmi is trusted to keep business-critical products running for major global organisations and brands, with zero major downtime across years of partnership.
24/7 Observability
We catch the issues before your users do. We continuously monitor your applications, infrastructure and services using leading observability platforms including Datadog, New Relic, Google Cloud, AWS and Azure, alongside Jira Service Management for modern incident management.
Incident Response & Support
We provide enterprise-level support for business-critical products, operating as a fully integrated resolver group alongside your internal teams. We investigate, triage, fix, and restore, with response and resolution SLAs tailored to severity and business impact. We’re focused on restoring normal service, minimising disruption and reducing business impact.
Proactive Maintenance
We keep your technology current, compatible, and secure through planned dependency updates and continuous attention to the evolving platforms, libraries, and services your product relies on.
Security & Compliance
Protect your users and your reputation. We monitor for vulnerabilities and apply critical security updates as a matter of routine, protecting user data, maintaining trust, and keeping pace with evolving regulatory requirements.
OS & Platform Readiness
From iOS and Android releases to cloud platform updates, we test compatibility before new releases land so your products remain fully supported from day one.
Performance Reporting
We continuously track real-world performance including load times, crash rates and API health, and analytics data. We deliver this data in clear reporting dashboards, giving you ongoing, up-to-date insights into the health and performance of your product.
ITSM & Team Integration
We integrate with your existing IT Service Management tooling and collaborate seamlessly with your internal and third-party teams as a true extension of your organisation.
Our Clients
NHS
Apadmi has helped modernise critical clinical systems, integrate complex services, and reshape how the NHS designs, builds and delivers software.
An expert Resolver Group
Our Support & Maintenance practice is built on DevOps principles and modern ITSM, not legacy helpdesk models. We work as an integrated resolver group alongside your internal teams, combining automation, observability and engineering expertise to improve reliability, reduce operational overhead and accelerate resolution.
Support that matches your business
Every product has different operational requirements. Whether you need fully managed 24/7 support for a business-critical platform or on-demand cover for a lower-risk application, we’ll tailor monitoring, maintenance and response around the level of service your business needs.
Every incident is an opportunity to improve
Our support doesn’t stop at fixing today’s issue.The operational data we collect—from performance metrics and crash reports to user behaviour—feeds directly into optimisation and product improvement, meaning the activity that protects your product today will inform how it improves tomorrow. We will help your digital products become faster, more reliable and more valuable over time.
Support you can rely on
From proactive monitoring to rapid incident response, we’ll help keep your products secure, stable and performing at their best.