Striking data’s sweet spot

Delivering hyper-personalised investment journeys safely, securely & sensitively

Financial Services

About the webinar

Delivering digital wealth solutions to a newer, broader investor base without neglecting existing clients requires innovation, creativity and robust execution.

Our webinar with industry leaders across the wealth, advisory and investment sectors focuses on how to make your data strategy relevant.

Covering topics including customer journeys, persona development, measuring effectiveness and generating trust, the panellists provide insight and recommendations on how to create mutual benefit for your business and your customers.

Access the event recording on-demand

What to expect

Discussions on topics such as data capture and the value exchange

Understanding the benefits and risks of a more personalised client experience

Looking at the use of data to reach a broader audience with evolving financial needs

Q&A with Apadmi tech experts and our panel of speakers

Sam Shaw, Financial Journalist and webinar host

Sam Shaw has been a financial journalist since 2005, having held senior editorial positions across the business press, including editor of Financial Times Business's flagship investment title. She now works as a freelance writer, editor, content producer and presenter, across trade and consumer media.

Meet our speakers

John Porteous, Managing Director, Central Financial Services, Charles Stanley

John Porteous is Managing Director of Charles Stanley Central Financial Services having joined the firm in March 2019.

John has over 30 years industry experience across a number of executive leadership positions within the Wealth Management sector. He is qualified as both a Chartered and Certified Financial Planner. He is also a Fellow of the Institute for Securities and Investment.

A regular presenter at industry events, John has held a number of influential roles including Chairman of the Society of Financial Advisers, Director of the Institute of Financial Planning and Council Member/Director of APFA.

Tony Vail, Co-Founder & Chief Strategy Officer, Wealth Wizards

Tony is a serial fintech founder with significant experience in delivering proposition development, innovation, and breakthrough strategy within the financial services sector. Tony started his career at Prudential where he qualified as an actuary and led various product development and corporate strategy projects.

He has been part of the founding teams of Prudential Bank, Egg and Zopa, as well as being an adviser on strategy and product development to various blue-chip businesses along the way. He is a co-founder of Wealth Wizards and currently leads strategic development as a part of the Executive team, including applications of Artificial Intelligence.

Michelle Calcutt Director of Client Experience at Aviva Investors | 520x520px

Michelle Calcutt, Director of Global Client Experience at Aviva Investors

Having been in the industry since 1999, she joined Aviva Investors in 2017. Michelle is a member of the Global Client Solutions Leadership Team and is responsible for the Aviva Investors overall Client Experience Strategy, driving improvements across the end-to-end client engagement cycle.

Michelle is also responsible for our European and Asian Client Service Teams and central functions supporting the wider division. She is a member of the Operational Oversight Committee and Strategic Execution Committee, and holds the IMC.

Richard Caldicott, M&G Wealth, Deputy CEO M&G Wealth Advice & Customer & Distribution Officer, Direct Distribution

Richard Caldicott, Deputy CEO M&G Wealth Advice

Richard currently operates as Deputy CEO of the Wealth Advice Business. In this role, Richard is accountable for developing the businesses to ensure the delivery of optimal customer outcomes whilst achieving their commercial objectives with customers & clients who invest directly with or without financial advice. Richard is particularly passionate in exploring how technology can be used to help reduce the advice gap in the UK.

Richard is on the Board of Directors for the Donaldson Trust which provides educational services to support neurodiverse young people across Scotland.

Wat onze klanten denken

Door gebruik te maken van de expertise van Apadmi op het gebied van productmarketing hebben we nieuwe inzichten gekregen in hoe we engagement kunnen verhogen, hoe we ons appstore-aanbod kunnen optimaliseren, hoe we positieve reviews een duwtje in de rug moeten geven en hoe we op reviews kunnen reageren op een manier die ervoor zorgt dat een negatieve ervaring een positieve wordt die de ratings voor onze gebruikers een boost geeft.

Joel Godfrey Head of Product, Co-op

Apadmi heeft veel kennis van de branche en het digitale ecosysteem, wat ons helpt om voorop te blijven lopen. We delen de ambitie om top-producten te maken die écht het verschil maken voor consumenten.

Rich Baker Wattbike, CEO

Dankzij onze samenwerking met Apadmi is de Domino’s-app een van de effectievere onderdelen van onze digitale klantervaring. Tijdens onze doorlopende samenwerking combineren we begrip van het bedrijf met de technische benodigdheden om onze visie werkelijkheid te maken.

Kelly O'Connor Mobile App Product Owner, Domino's Pizza UK & Ireland

Apadmi heeft grote beloftes gedaan en is ze nagekomen. Ze zijn buitengewoon responsief en communicatief. Ik kan niets bedenken wat Apadmi zou kunnen verbeteren - ze hebben geweldig werk geleverd.

Matt Hegarty Managing Director, Event UK