Vodafone
One portal for Vodafone’s biggest business customers
A unified service portal
Vodafone is one of Europe’s largest mobile and fixed network operators, empowering 279M mobile customers and 5 million businesses with world-class connectivity and digital services.
Vodafone provides its largest business customers with a wide range of Managed Services spanning Networks, Unified Communications and Customer Experience. Managing that breadth of service meant Vodafone needed a single business portal to bring everything together and administer it in one place.
Apadmi started with Customer Experience, building the admin tools Vodafone needed on top of Amazon Connect. Our engineering team then helped roll out the platform for one of Vodafone’s international utility clients.
Designed to grow with Vodafone
Front-end and back-end development resource worked to create a portal platform capable of scaling up quickly, and built to take on further services as Vodafone’s needs grew, rather than a one-off fix for a single use case.
More control, at scale
Apadmi’s engineering team built the admin tools for Amazon Connect, giving Vodafone more control over its contact centre platform at scale.
The right team, up and running fast
Vodafone needed a team rapidly to support existing resources and solve the challenge of rolling out a new CX platform. Apadmi’s development and test resources worked across a variety of admin packages, including a dashboard for AWS utilisation, identification and verification journeys, call-back feature changes, and IVR configuration support.
From build to a million calls a month
Within nine months, the implementation was complete and already fielding 1 million monthly customer calls, with clear scope to field far greater volumes as adoption grows.
“The nature of this project required collaboration with stakeholders across several suppliers and internal functions. The Apadmi team was knowledgeable, efficient and great to work with.”
– Product Manager, Vodafone
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