Our Work

Domino's

Domino’s and Apadmi deliver increased sales and happy customers with updated app.

Dominos-client-logo-white
ProductDomino’s app
HQMilton Keynes, UK
SectorRetail
Size106m pizzas annually
Client since2019

Key achievements

    Updated app focuses on easy ordering and increased personalisation

    Pivotal product for Domino’s digital experience

    An additional 3% of Domino's sales delivered by the app

    Downloads increased by 21% year on year

    Abandoned baskets decreased by 2.5%

dominos-case-study-image1-740:540
Domino-case-study-blog-asset-740:540

What you need to know

Apadmi was selected by Domino's UK & Ireland to support the food retailer in updating its existing app to deliver a more personalised digital experience for its customers.

A new native app was launched in May 2021 and included a range of additional features such as In Car Collection, group ordering, integrated Google Pay and the ability to save your own customised pizza.

With orders up and abandoned baskets down, the results were fantastic. In the weeks immediately after launch, the app saw its highest ever sales outside of peak season and with a 17.5% increase.

“The Domino's app is a more effective part of our digital customer experience thanks to our partnership with Apadmi. The ongoing collaboration combines business understanding with the technical requirements necessary to realise our vision of creating the best digital products to support our customers."

Kelly O'Connor, Mobile App Product Owner, Domino's Pizza UK & Ireland

How we moved the market

Domino's and Apadmi have built a highly personalised food ordering experience which is the foundation for ongoing digital innovation.

In Car Collection made delivery safer during the pandemic, group ordering caters for all topping choices and is a great use of technology to keep everyone happy, and you can now save your favourite to order every time.

The updated app delivered an 11.5% increase in average weekly sales in 2021 year on year, and monthly average users went up by 17% for the same period.

Domino’s and Apadmi continue to work together, both as a collaborative product team of developers, designers and testers focusing on feature development, as well as app store community management and ongoing optimisation through Apadmi's product marketing services.

Our Awards

Awards

The app has won the following Awards

    Best Food and Drink App, UK App Awards 2021

Test drive

Try the app

Download the app today

iOS App StoreGoogle Play Store

Ready to move forward?

Get in touch for a discovery call

Get in touch
CTA Footer Shard