Loyalty Learning Lab with Apadmi, Talon.one and Tecsa

Name: Loyalty Learning Lab with Apadmi, Talon.one and Tecsa
Start: 2026-02-12T09:00:00.000Z

Date

12/02/2026

Time

09:00 am

Location

Shoreditch Treehouse, EC2A 3PB

The Loyalty Learning Lab is making its UK debut!

Following the success of our inaugural session at Apadmi’s Amsterdam HQ in 2025, we are reuniting with industry leaders from Talon.One and Tecsa to continue the conversation on the future of customer retention.

In today’s competitive landscape, simply having a loyalty program isn’t enough. To drive true engagement, businesses must stay ahead of the curve and bridge the gap between basic membership and meaningful connection.

Scroll down to explore the full agenda and connect with fellow loyalty pioneers. Make sure to register to secure your place.

Events

The agenda

We’re excited to bring together peers, partners and experts to explore how loyalty strategies can move your business forward.

09:00 – 09:30 - Arrival & breakfast
09:30 – 09:40 - Hello & Welcome
09:45 – 10:15 - The importance of the right strategy and foundations for your Loyalty Program – Tecsa
10:15 – 11:00 - Tactics to turn your loyalty program into a profit centre – Talon.One
11:00 – 11:15 - Coffee break
11:15 – 11:45 - Mobile as the enabler of extra loyalty – Apadmi
11:45 – 12:15 - Panel discussion – Summary & Takeaways
12:30 – 13:30 - Lunch

The venue will also be open as a co-working space after the Learning Lab from 13:30 - 16:30, should you want to make a day of it. Register now.

Why attend?

While 70% of consumers spend more when enrolled in loyalty programs, less than 25% of brands offer personalised experiences. The Loyalty Learning Lab provides the strategy and tech to bridge this gap.

Expert Insights

Apadmi: Driving loyalty through mobile-first engagement.
Talon.One: Turning your program into a high-growth profit center.
Tecsa: Building winning strategies for hyper-personalized rewards.

The Experience

Join 30+ loyalty professionals and gain actionable, data-driven tools to transform your brand’s offering. Plus tasty breakfast, lunch and a captivating working environment.

If you have any questions before the event, please reach out to us via marketing@apadmi.com.

Meet the speakers

Lena Kleinwechter, Customer & Loyalty Strategist, Talon.One

Lena is a specialist in holistic loyalty and engagement strategies that drive long-term customer value and brand growth. She has a breadth of experience across marketing and strategy having consulted across several industries, with focus on consumer products and retail.

Koos Berkhout, Co-Founder and Managing Partner, Tecsa

Koos is a global expert in customer strategy and data, leading major programmes like Nectar, with extensive experience across retail and finance sectors worldwide.

Jake Sargent, Group Marketing Director, Apadmi

Jake is a digital expert and leader with 20 years' experience in delivering award-winning campaigns, digital strategy, content and platforms that solve customer and client problems. Jake works across the Apadmi group to engage its clients and customers with innovative campaigns and strategic consultancy.