Unlocking value in telecommunications with brilliant digital experiences
From delivering fantastic customer experiences with mobile apps for MVNOs, to developing internal portals which manage contact centres, Apadmi’s telecommunications expertise has helped some of the biggest brands in the sector.
App and web from the ground up
We’re proud to work with leading telco providers to support the conception, design and development of mobile and web platforms to deliver the best internal and external experiences.
Whether it’s delivering seamless self-serve functionality for customers to reduce inbound enquiries, to creating personas around new products, our teams are available to support, collaborate and augment.
Key capabilities include:
UX consultation to increase customer acquisition and retention
Understand existing technology limitations and recommending improvements
Defining personas, creating journeys and flows for multiple users across the entire onboarding, transacting and ongoing support process
Business portal for managed services
Vodafone needed to create a portal to manage and aggregate a variety of managed services for business customers.
Apadmi provided an experienced engineering team to support the roll-out of Amazon Connect to an international client, on short timelines.
Key achievements included:
Core development resource to support creation of business portal
Engineering expertise deployed to work alongside Vodafone team
Amazon Connect integration with existing technology
Future-proofed admin platform to support ongoing growth
The nature of this project required collaboration with stakeholders across several suppliers and internal functions. The Apadmi team was knowledgeable, efficient and great to work with.
Product Manager Vodafone