Monitoring, support and maintenance
The ongoing support for any digital product is as important as the creation of the product itself. We ensure uptime and reliability of our clients’ technology, making sure it is always performing to the levels that their business and their users expect. Our in-house team of experts provide the right balance of monitoring, measuring and proactive support to keep your product performing at its peak.
We keep an eye on performance, so you don't have to
The ongoing support for any digital product is as important as the creation of the product itself.
We provide 24/7 monitoring from our in-house managed services team of experienced experts who provide the right balance of monitoring, measuring and proactive support to keep your product performing at its peak.
Integrated analytics and crash reporting enables us to identify and fix issues before they become bigger problems. We help you to stay ahead of upcoming challenges such as Operating System releases and can also integrate with existing IT Service Management (ITSM) alongside your other teams.
We build partnerships with our clients to ensure continued momentum long after we've built the first version.
Our core services
Monitor
We spot the issues early by proactively monitoring your technology, automatically alerting our team to potential problems before they impact your business.
We use industry leading multi-channel monitoring tools from Google, AWS, Azure and Apadmi. Combined with OpsGenie from Atlassian, our modern incident management tool of choice, automation allows us to action your issue at the earliest opportunity.
Support
We provide enterprise level support for your business critical digital product. We operate as a fully integrated Resolver Group alongside your Digital, IT teams, and 3rd party partners - all underpinned by our DevOps toolchain and modern ITSM approach. Responding to unlimited issues, service interruptions and major incidents, we investigate, triage, fix, and restore 24/7. Alternatively, we can provide a more lightweight, essential service to give you flexible critical support cover on demand.
Maintain
Be confident that your technology is kept up to date, compatible and secure. Combined with monitoring, we maintain your tech so you know that it is always performing to the level you expect and your users demand. We always look ahead to the next OS releases to make sure your app is ready for change.
We release monthly planned dependency updates to ensure your software is always compatible with the ever changing technology and services that it uses.
Our team integrate with your digital, IT and partner teams to jointly work on system wide maintenance and upgrade activities.
Why Apadmi?
The Apadmi Monitor, Support and Maintenance service is built from the ground up to meet the needs of modern digital products. For over 12 years, Apadmi has led the way when it comes to digital product innovation. We combine this experience with a DevOps mentality, best in breed technology, a dedicated multi disciplined team, and underpin with a service management methodology.
Our team is a trusted support partner with companies and organisations from a range of sectors such as Wattbike, Chetwood Financial and NHS Blood and Transplant.
Apadmi integrated into our team so quickly that our engagement became a partnership, beyond an outsourcing arrangement that I may have been used to.
Senior Product Manager, SaaS company via Clutch.co
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