Monitor, support and maintain

The ongoing support for any digital product is as important as the creation of the product itself. We ensure uptime and reliability of our clients’ technology, making sure it is always performing to the levels that their business and their users expect. 

Our in-house team of experts provide the right balance of monitoring, measuring and proactive support tailored to your needs. Our app and website maintenance and monitoring services keep your product performing at its peak.

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We keep an eye on performance, so you don't have to

We provide 24/7 monitoring from our in-house team of experts. Integrated analytics and crash reporting enable us to identify and fix issues before they become bigger problems. We help you to stay ahead of upcoming challenges, such as Operating System releases, and can also integrate with existing IT Service Management (ITSM) alongside your other teams.

We build partnerships with our clients to ensure continued momentum long after we've built any product. We are also able to assist with app and web maintenance for your existing digital products. 

How we can help

Our core services

Monitor

This service allows us to spot issues early by proactively monitoring your technology, automatically alerting our team to potential problems before they impact your business.

We use industry-leading multi-channel monitoring tools from the likes of Google, AWS and Azure. Combined with OpsGenie from Atlassian, our modern incident management tool of choice, automation allows us to take action at the earliest opportunity to avoid any major issues with your app or website.

Support

We provide enterprise-level support for your business-critical digital product. We operate as a fully integrated Resolver Group alongside your Digital, IT teams, and 3rd party partners - all underpinned by our DevOps toolchain and modern ITSM approach.

By responding to unlimited issues, service interruptions and major incidents, we are able to investigate, triage, fix, and restore 24/7. Alternatively, we can provide a more lightweight, essential service to give you flexible critical support cover on demand when you need it most.

Maintain

Apadmi’s maintenance service gives you confidence that your technology is kept up-to-date, compatible and secure. Combined with monitoring, we maintain your tech so you know that it is always performing to the level you expect and your users demand. We always look ahead to the next OS releases to make sure your app is ready for change. 

Our app maintenance services include monthly planned dependency updates to ensure your software is always compatible with the ever-changing technology and services that it uses.

Our team integrate with your digital, IT and partner teams to jointly work on system-wide maintenance and upgrade activities

Case study

No downtime for elite sports application Wattbike

Wattbike and Apadmi first began working together in 2020 to develop features and improve the onboarding flow for Wattbike Hub, a companion app to their indoor cycling bikes. Impressed with Apadmi’s technical capabilities, Wattbike soon began using our website and app management services, including 24/7 monitoring, support and maintenance. 

Apadmi provides both mobile and server support and maintenance to ensure smooth running, as well as monitoring to ensure no major incidents cause downtime for the app. We also maintain dependencies and carry out data back-ups. 

From monitoring API health and GTP alerts to website maintenance with security patches, Apadmi’s Performance team ensures continuous service for end users. There have been no major issues and no downtime since we have been working together.

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Why Apadmi?

The Apadmi Monitor, Support and Maintenance service has been built from the ground up to meet the needs of modern digital products. For over 12 years, Apadmi has led the way when it comes to digital product innovation. We combine this experience with a DevOps mentality, best-in-breed technology and a dedicated multi-disciplined team, and underpin this all with a service management methodology.

Our 260-strong team of experts are trusted by a range of businesses and organisations, such as Wattbike, Chetwood Financial and NHS Blood and Transplant. Our support and maintenance services keep our clients’ technology performing at its best at all times - something which is absolutely critical to business success. 

What you’ll get from a partnership with Apadmi

A well-maintained product that keeps users happy

Our web and app maintenance services ensure that your product won’t be littered with bugs or plagued by slow load times. At Apadmi, we always put the end-user at the centre of everything we do; that’s why we focus on keeping customers happy with a  smooth user experience - our experts give your product the best chance of peak performance at all times.

A product that doesn’t let you down

Down-time for your product can mean loss of customers and revenue, which is why we carefully monitor your app or website to reduce these risks. With the option for 24/7 support, you can rest assured that your product will not let you, or your customers down.

Support and consultancy from true experts

Our performance team supports you with guidance and advice at every stage of the process. With over a decade of experience, and leading brands as long-term clients, you can trust our maintenance and monitoring services to help you achieve your product and business goals.

The benefits of app management services

App monitoring, maintenance and support services offer a number of benefits to both businesses and end-users.

    Enhanced Performance: Regular monitoring ensures that your app is always performing at its best as we identify and address any performance issues promptly. This leads to better user experiences and higher user satisfaction.

    Bug Detection and Fixing: Continuous monitoring allows us to detect bugs and glitches in the app. With timely maintenance, these issues can be fixed before they escalate, reducing the chances of app crashes or downtime.

    Security Updates: Our app monitoring services keep track of security vulnerabilities and provide crucial updates to address them. This helps in protecting sensitive user data and maintaining your app users’ trust.

    Cost Savings: Proactive maintenance can prevent major issues that could result in costly downtime or loss of users. By addressing issues early on, you can save on the costs associated with emergency fixes later down the line, as well as reduce user churn.

    Data-driven Insights: Monitoring services provide us with valuable insights into user behaviour and performance metrics. Working in line with our data science team, this information can be leveraged to make data-led decisions about product updates or features. 

    Competitive Advantage: Regularly maintained apps often outperform outdated or neglected ones in the app stores. By investing in monitoring and maintenance, businesses can gain a competitive edge and differentiate themselves from competitors.

Apadmi: Leading mobile app developers in Manchester

Apadmi is founder-led and we’ve spent the last 15 years building a powerful legacy of being a people first business, and we would not be what we are today without our colleagues, past and present.

We’re good people

We’re open, honest and respectful of each other and we all play for the team with one common goal. Working alongside our clients we take genuine ownership, ask challenging questions and become extensions of their teams.

Driven by performance

We’re motivated by impact, results-obsessed and determined to be the best. We start with impact and work backwards to shape our products around business outcomes. We’re powered by data and insights to inform decisions.

Positively Proud

We’re proud of the work we do, our clients, our people and the difference we make in the communities around us. 

Up for the challenge

We’re excited by complexity, thrilled by opportunity and energised by solving problems. Our technical heritage enables us to simplify the complicated, whether it’s legacy technology or entirely new digital products.

Constantly inquisitive

We’re guided by curiosity and always looking to push the boundaries of technology. From strategy to engineering, we’re always looking for the best ways to drive products forward for our partners. 

An end-to-end service

From conception to delivery, we create integrated, device-agnostic technology for leading brands and organisations across a range of sectors.

Apadmi integrated into our team so quickly that our engagement became a partnership, beyond an outsourcing arrangement that I may have been used to.

Senior Product Manager SaaS company via Clutch.co

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