Roundtable: The future is personal - unlocking AI-Driven customer experiences with Bloomreach

Date

10/07/2025

Time

05:30 pm

Location

10 Cases, Covent Garden

Register your interest

Join Bloomreach and Apadmi for an exclusive dinner with fellow digital and marketing leaders to explore how AI and mobile experiences are transforming the way brands deliver a personalised experience for their customers.

With great food and drinks, we’ll discuss how leading organisations are using AI to deliver truly personalised experiences at scale - from smarter product discovery to real-time customer journeys.

Expect thought-provoking conversation, shared insights, and the opportunity to network with peers who are shaping the next era of digital engagement.

Events
Bloomreach roundtable image

Agenda

17:30 – Welcome drinks and networking

18:00 – Opening remarks - Welcome from Bloomreach & Apadmi with an overview of the evening’s theme: AI, personalisation, and customer experience

18:15 – Discussion over dinner and drinks

  • How AI is transforming digital engagement

  • The personalisation imperative: Challenges and opportunities

  • Sharing real-world success stories and lessons learned

19:30 – Reflections and a view of the future

  • Key takeaways from the discussion

  • Emerging trends in AI and customer experience

Meet the hosts

Steve McGrath, Director of Professional Services, EMEA | Bloomreach
Steve McGrath, Director of Professional Services, EMEA, Bloomreach
Steve McGrath leads the European professional services teams for Bloomreach. Steve has worked in the MarTech space for over 15 years and is a trusted advisor to some of Bloomreach’s largest clients in the use of data governance, tech stack consolidation and use of AI.
Mark Collins
Mark Collin, Chief Growth Officer, Apadmi
Mark Collin is Chief Growth Officer at Apadmi, where he helps businesses harness the power of mobile and emerging technologies to drive growth. With a strong focus on agentic apps and AI, Mark sees mobile as the most effective channel for delivering intelligent, proactive customer experiences—and the biggest opportunity for brands to gain competitive advantage.
Chris Regan, Strategic Partnerships Director
Chris Regan, Strategic Partnerships Director, Apadmi
Chris Regan is Strategic Partnerships Director at Apadmi. With experience across loyalty, optimisation and mobile experience, Chris is a certified loyalty expert who is passionate about forming long-term relationships with technology partners and brands.
Chris Williams, Antavo
Chris Williams, Channel Partnerships Team Lead, Bloomreach
Chris Williams is the partnerships lead for UK & Ireland for Bloomreach. In his role he fosters agency relationships to help clients maximise the value of their tools and investments.

Previous attendees include

Ebay
Matalan
pets at home
Nationwide
Mastercard
Dunnes-Stores-logo-black-background
Asda
John Lewis
natwest
Gails
Marks and Spencer
American express
Dominos-logo-white-homepage
Co-op logo
Very-logo-black-background-white
Poundland Homepage Image

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