Support

Tailored and dedicated managed service support

Beyond the creation of digital products, Apadmi's managed services team provides all the necessary support to ensure ongoing success.

Alongside monitoring and maintenance, our support team is in place to respond to both service interruptions and unexpected events, as well as planned releases.

We work with our clients to create a set of Service Level Agreements (SLAs) to provide clear expectations and guidelines around restoring service operations and minimising business and customer impact.

This can include second and third line support; investigate and fix for bugs and defects; as well as Continuous Integration and Deployment (CI/CD). Apadmi also provides full product launch support and management for products we’ve created as well as those built by other teams.

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We didn’t actually realise the scale of the company, because they felt so friendly, familiar and we had a small dedicated team supporting us. Even though they have a massive engine of skilled professionals working behind the scenes, you still get that personal touch.

George Wright, Head of Comms & Fundraising Big Life Group